Services
Contact Services
Clinical Trial Patient Recruitment
Inbound call qualification and appointment setting or outbound contact to prospective participants.
Lead Qualification & Transfer
Outbound call to a real-time online request for more information on client services. Qualification and warm transfer to client or partner team when applicable.
Aged Lead Outreach
Outbound calls to customers who indicated an interest in client services but were not activated. Qualification and warm transfer to client or partner team when applicable.
Lead Capture
Inbound calls from customers interested in client services. Qualification, information capture, and warm transfer to client or partner team when applicable.
Process Outsourcing
Outbound calls to customers or participants to follow up as part of an integrated business process such as scheduling or rescheduling appointments, verification of service delivery, and/or providing additional services. Warm transfer as needed.
Branded Number Provisioning
Branded, white-listed phone numbers for the client team to improve contact rates and engagement rates and improve regulatory compliance.
Our Approach
Flexible Staffing Model
Pay only for what you use. We utilize a “flexible staffing” model, which allows our clients to only pay for what they use.
Our Team
You’ll sleep better while we’re awake. Our team will provide quality contact center services for client contact services in all needed time zones.
Client Success
Happy clients don’t leave. With over 75 years of experience building quality customer service experiences and supporting online marketing, we understand the importance of working closely with our clients to develop any program.
Why Choose Balboa Digital
Friendly, professional team members to support your brand
White-listed, branded outbound numbers for higher contact and engagement
Lightning-fast “speed to lead” for real time response
Scalable, flexible staffing - use only what you need
Online reporting and access to call recordings
Simple, fast integration
Learn More!
Contact us to learn more about Balboa Digital's call center solutions.