Surveys
Outbound calls to customers as follow up to capture feedback, provide additional information, and warm transfer as needed.
Balboa provides contact center services for clients looking to conduct periodic or ongoing survey programs. Surveys are custom to each client with real-time script branching to allow for dynamic engagement.
Survey information is captured and reported in real-time using our online portal.
If a survey uncovers information that requires urgent handling or escalation, it can be handled in a customized way, including warm transfers when necessary. We use client-branded, white-listed phone numbers to ensure high contact and engagement rates.
All outbound contacts comply with federal and state regulations.
Features
- Mass response results, quickly
- High-quality, skilled agents who stay on script
- Flexible staffing model scales up and down to meet demand; pay only for usage
- Real-time reporting and API integrations
- 90%+ of outbound calls branded with client information and spam-labeling prevention, both ensuring highest contact and successful outcome rates
- Regulatory compliant calling
Why Choose Balboa Digital
Friendly, professional team members to support your brand
White-listed, branded outbound numbers for higher contact and engagement
Lightning-fast “speed to lead” for real time response
Scalable, flexible staffing - use only what you need
Online reporting and access to call recordings
Simple, fast integration
Learn More!
Contact us to learn more about Balboa Digital's call center solutions.