About Balboa Digital
Balboa Digital provides custom contact center services for our clients. We manage inbound and outbound programs with scripting, integration, and processes specific to our client’s requirements. Using white-listed and client-branded phone numbers, we increase contact and engagement rates. Our team represents our clients’ brands in a friendly and professional way – supporting or replacing existing teams. Our flexible staffing approach means clients only pay for what they use while providing faster response times to customer inquiries.
Executive Team
Mark Garms
CEO
Mark Garms serves as Balboa Digital’s Chief Executive Officer with a mission to help the team and technology work together to create call center solutions that help businesses grow. Having attained over two decades of excellence in call center creation and sales & marketing, Mark has a proven executive management track record.
His experience as a former COO in a public company gives him a keen understanding of bottom line results. In his role, he created efficiency, identified new opportunities, and developed a remarkable leadership team. Mark brings his prior experience to Balboa and challenges his team to find affordable solutions that will solve real world problems.
Tim Nelson
CFO
Having developed and used technology to solve complex business challenges for over 25 years, Tim is an experienced executive. His online credentials stretch from building and operating a search engine in 1995 to being a named inventor on three e-commerce patents. In addition, he has over 15 years of experience in product development & management, online marketing, lead generation, and website development & operations. As a result of that experience, he has managed business and technical programs for numerous websites at large and small companies, most recently serving as Senior VP, Websites at a publicly-traded company.
Kevin Wagoner
CTO
Kevin’s passions combine technology and product innovation. Over the course of his career, he has led a variety of technology, product, sales, and service organizations focused on delivering excellent customer value.
His last 15 years have been dedicated to online product delivery in the automotive and personal credit industries. Additionally, he has been awarded patents in the areas of real-time lead generation and online auctions.
Kevin’s primary responsibilities at Balboa Digital include overseeing the company’s technical implementations for clients and the corporation, which include hardware, software, systems integrations, data feeds, and telephony.
Management Team
Aimee Esguerra
President, Operations Manager
Team Member Since 2014
Matthew Paguia
Group Manager
Team Member Since 2011
Roger Gagarin
Group Manager
Team Member since 2013
Maricris Gamundoy
Human Resources Administrator
Team Member Since 2019
Dean Atkinson
Client Success Manager
Team Member Since 2013
Why Choose Balboa Digital
Friendly, professional team members to support your brand
White-listed, branded outbound numbers for higher contact and engagement
Lightning-fast “speed to lead” for real time response
Scalable, flexible staffing - use only what you need
Online reporting and access to call recordings
Simple, fast integration
Learn More!
Contact us to learn more about Balboa Digital's call center solutions.