We extend and enhance your business

Our clients plug us in to:

  • Take inbound and make outbound phone calls
  • Handle chat, email and text message interactions
  • Capture and forward lead information
  • Qualify and warm transfer prospective customers
  • Set appointments
  • Cover after hours and overflow calls
  • Provide customer service
  • Prospect for new sales / cross-sales
  • Perform customer surveys
  • Provision marketing phone/SMS numbers and to track activity
  • Maintain compliance with FTC, FCC and state telemarketing rules
  • Our Services >>

    We operate in your world

    We support many industries, including:

  • Automotive
  • Debt Relief
  • Education
  • Healthcare
  • Home Improvement
  • Legal
  • Lending
  • Retail
  • Thinking About An Outsourced Call Center?

    Outsourced Call Centers have become an integral part of the Online Lead Generation Industry. They are used to generate new leads as well as verify, qualify, and warm transfer leads. They are utilized by lead generators, aggregators, and buyers. If you are considering the use of an outsourced call center, or if you make or take calls in-house today and wonder about outsourcing, there are numerous things to consider. We reveal our top 10 in Thinking About an Outsourced Call Center - Ten Things to Consider.

    Top 5 Misconceptions of International Call Centers

    If you are currently using in-house resources to support call center activities, you may be considering partnering with an international call center as a more cost-effective option to handle some of the less-complex calls. See the Top 5 Misconceptions of International Call Centers to learn more.

    Contact us

    How We Can Help

    For Marketers, narrowing the gap between prospect and engaged customer continues to be challenging and expensive. Engaging a large volume of prospects utilizing valuable sales resources can be cost-prohibitive. At Balboa Digital, we work with clients to develop, implement, and manage affordable call center programs for qualifying prospects and taking them down the sales funnel.

    imageWe have decades of experience on our leadership team in both marketing and call center services. We carefully recruit, train, and manage our English-speaking team in our Philippines Call Center as well as our US home-based call center workers to provide a quality experience at an affordable price. Our proprietary online portal gives our Clients real time oversight of their program's performance, including call recordings. Our customized approach supports the rapid program development required for success.

    Our services are priced on a per-call basis for inbound and outbound programs. We provide the necessary technical implementation and ongoing program modifications such as lead ping/post, API integration, decisioning, and reporting.

    To the left are some examples of programs we've implemented. If you are thinking about leveraging a call center as part of your marketing programs, give us a call. We would love to brainstorm with you about what you're trying to accomplish and work together to develop an affordable solution.